Upgrades (or patches) to the eG agents add new features and enhancements to the eG product suite. Manual installation of the agent upgrades involves a lot of time, labor and cost, especially in environments comprising of hundreds of agents spanning multiple locations. In order to simplify the process of deploying the agents, the eG Enterprise suite offers the auto upgrade capability. By default, this capability is disabled for all agents. Once it is enabled, then, the next time the agents check the manager for the existence of an upgrade, the manager will send the upgrade (if any) to the agents. The agent will then install the upgrade automatically.

To access this page, click on the icon available in the Admin tab. Then, select the Settings option from the Upgrade sub-menu in the Agents tile. Using this page, administrators can perform the following tasks:

• Enable the auto upgrade capability for specific agents or all of them, as required

• Specify the frequency with which the agents will check the manager for upgrades

• Select the agent that needs to be upgraded immediately

To enable the auto upgrade capability for specific agents, do the following:

• By default the Enable / Disable auto upgrade option will be selected. Now, from the AUTO UPGRADE DISABLED list, select the agent(s) for which the auto upgrade capability is to be enabled.

• Then, click the Enable () icon to transfer the selection to the AUTO UPGRADE ENABLED list. 

• To disable this capability later, select the agent(s) from the AUTO UPGRADE ENABLED list, click the Disable () icon, and transfer the selection back to the AUTO UPGRADE DISABLED list.