To access this page, click on the Shift Periods option from the Settings tree. Some environments - especially the ones that span geographies - could have operators working in shifts; for instance, an MSP environment could comprise of one/more user groups, which might work only in the nights, in order to provide help-desk services to the customers in a particular geographic region. These users naturally, would want to receive email alerts of issues only during their working hours; during the rest of day, they may prefer to be alerted via SMS. To facilitate this, eG Enterprise allows you to configure shift periods for individual users. Separate shift periods can be configured for receiving email alerts, SMS alerts, and escalation mails. By default, this capability is bundled with the eG Enterprise suite. Accordingly, the Allow shift period configuration flag is set to Yes by default in the SHIFT PERIODS CONFIGURATION section of this page. You can then proceed to configure the Maximum number of day-shift combinations as well. By default, a maximum of 5 day-shift pairs can be configured per user. You can override this default setting by choosing a different number from the Maximum number of day-shift combinations list.

In environments where shifts are not relevant, shift period configuration would be meaningless. In such environments therefore, you can disable this capability by setting the Allow shift period configuration flag to No. When this is done, the Maximum number of day-shift combinations list will automatically disappear.

The eG manager can be configured to send out email alerts of performance issues to specified recipients. However, in environments where the mail server is not properly configured, critical problem information might not reach users on time, thus causing problems to persist, aggravate, or be unnecessarily escalated to higher authorities. It is hence necessary to continuously track the status of the email activity generated by the eG manager and also provide administrators with alternative access to problem information (in the event of failure of the mail system). To ensure this, eG Enterprise allows mail logging. Click the Update button in this page to register the changes.